Refund policy
Return Policy
Customer satisfaction is extremely important to us. If there's ever a problem with your order, please contact us and we'll do our best to make it right.
Returns
Every Aether North print is made to order specifically for you. Because each item is custom-produced, we are unable to accept returns or exchanges for:
- Change of mind
- Incorrect size selected
- Personal preference
Please review your order carefully before completing your purchase.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
We'll work with our production partner to replace the item at no additional cost.
Cancellations
Orders may only be cancelled before production begins.
Once production has started, the order cannot be cancelled because every print is custom made.
Questions
If you have any questions, please contact us through our Contact page.